Jellycat Albert Jack Russell Dog

Spot wash as much as possible.

30 degree Celsius wash only; do not tumble dry, dry clean or iron. Check all labels upon arrival of purchase

Most orders are dispatched within 2 business days from the date of order. Do allow up to 3 business days for dispatch. Require your order urgently, please opt for our 'Skip the Queue' shipping method when checking out. Your order will be sent the next business day.

Pricing within Australia

FREE Shipping within Australia on all orders over $199. Delivered in 3-10 business days.

Flat Rate - $9.95 per order. All orders under $199. Delivered in 3-10 business days.

Australia Post Express Shipping - $15.95 per order. Delivered in 1-3 business days.

Skip the Queue, Express Shipping - $19.95 per order. Guaranteed next business day dispatch. Delivered in 1-2 business days.

Please note -
Orders addressed to a PO Box can ONLY be sent via Australia Post. 
Orders placed after 10am Friday will be sent the following Monday.

Pricing to New Zealand

Flat Rate shipping to New Zealand $14.95. Delivery 6-20 business days.

Delivery Timeframes

All of our orders are shipped using a Courier Service or Australia Post. 

Depending on where you are based in the world and the delivery service you selected, please allow 3-30 business days for your package to arrive. Refer above for the delivery service options available.

Stock is dispatched from Brisbane, QLD. 

Tracking Your Order

You will receive an email with tracking details once your order is dispatched.

Pre-orders

Purchases containing pre-ordered items will be held and shipped in full once the last item is available. 

Worldwide Shipping

Smitten Bub Co. offers shipping worldwide.

Allow 6-20 business days once dispatched. Refer to Australia Post's International delivery times and destination guide. Note that this is a guide only and that Smitten Bub Co. will not be held responsible for any delays.

Freight costs calculated at checkout.

Prices are subject to location. Examples (AUD) of popular shipping:
United States & Canada  $34.95
UK / Ireland / Europe $39.95
China $31.95

IMPORTANT TO NOTE.
By placing an international order, you acknowledge that you may be subject to duty taxes and other import charges. Please be aware of any potential fees that may apply to receive your goods. Smitten Bub Co. are not responsible for these additional charges. Additionally, international orders are not eligible for refunds, exchanges, or replacements. Should an order be refused and it is returned to Smitten Bub Co. in a condition that the items can be returned to stock. A refund will be provided less all shipping costs.

Shipping & Delivery Policy

• We pack and ship orders each business day, with most orders being dispatched the within 2 business days from the date of order. Do however allow up to 3 business days for dispatch. Opt for one of our express services for a quick dispatch and reliable delivery should you require your order urgently.
• Dispatch delays may occur during sale periods and product launches due to high order volumes.
• Orders placed after 10am Friday will be sent the following Monday.
• Dispatch of orders will not occur on a designated Public Holiday in Queensland, Australia.
• Orders addressed to a PO Box can ONLY be sent via Australia Post. 
• A tracking number will be available once your order is out for delivery. 
• Orders containing pre-order items will be held and shipped in full once the last item is available.

Once your order has been shipped, Smitten Bub Co. accepts no responsibility for loss, delivery delay or any damage to your package. This can be a result of a delay caused by our carrier that we do not have control over. We will however assist you as much as we can should an issue occur.

All orders will be delivered and marked with an Authority to Leave unless advised otherwise at checkout. Should you require your parcel to be delivered with a signature authority please email us directly at info@smittenbubco.com with your Full Name, Order Number & Shipping Address.
 
Smitten Bub Co. is not liable for parcels that show as delivered and go missing.

Shipping Protection

Shipping Protection is an optional service that covers your order against unexpected issues during transit, like damage, loss, or theft. If you choose to add this protection, it gives you peace of mind knowing that, should something happen to your package en route to your address, Smitten Bub Co. will replace or refund your items at no additional cost.

Shipping protection does not cover loss or damage casued to the parcel by the reciever.

 

Eco-Friendly Satchels

We aim to do our bit for the environment. Where possible we use satchels that are either 100% biodegradable and compostable or made from 80% recycled material. 

If you have any further questions please don't hesitate in contacting our friendly team at info@smittenbubco.com