FAQs
Shipping Information
Pricing within Australia
FREE Shipping within Australia on all orders over $175. Delivered in 3-10 business days.
Flat Rate - $8.95 per order. All orders under $175. Delivered in 3-10 business days.
Australia Post Express Shipping - $14.95 per order. Delivered in 1-3 business days.
Skip the Queue, Express Shipping - $19.95 per order. Guaranteed next business day dispatch. Delivered in 1-2 business days.
Please Note -
Orders addressed to a PO Box can ONLY be sent via Australia Post.
Orders placed after 10am Friday will be sent the following Monday.
Pricing to New Zealand
Flat Rate shipping to New Zealand $14.95. Delivery 6-20 business days.
Delivery Timeframes
All of our orders are shipped using a Courier Service or Australia Post.
Depending on where you are based in the world and the delivery service you selected, please allow 3-30 business days for your package to arrive.
Stock is dispatched from Brisbane, QLD.
Tracking Your Order
You will receive an email with tracking details once your order is dispatched.
Pre-orders
Purchases containing pre-ordered items will be held and shipped in full once the last item is available.
Worldwide Shipping
Smitten Bub Co. offers shipping worldwide.
Allow 6-20 business days once dispatched. Refer to Australia Post's International delivery times and destination guide. Note that this is a guide only and that Smitten Bub Co. will not be held responsible for any delays.
Freight costs calculated at checkout.
Prices are subject to location. Examples (AUD) of popular shipping:
United States & Canada $34.95
UK / Ireland / Europe $39.95
China $31.95
IMPORTANT TO NOTE: By placing an international order, you acknowledge that you may be subject to duty taxes and other import charges. Please be aware of any potential fees that may apply to receive your goods. Smitten Bub Co. are not responsible for these additional charges. Additionally, international orders are not eligible for refunds, exchanges, or replacements. Should an order be refused and it is returned to Smitten Bub Co. in a condition that the items can be returned to stock. A refund will be provided less all shipping costs.
Shipping & Delivery Policy
- We pack and ship orders each business day, with most orders being dispatched the within 2 business days from the date of order. Do however allow up to 3 business days for dispatch. Opt for one of our express services for a quick dispatch and reliable delivery should you require your order urgently.
- Dispatch delays may occur during sale periods and product launches due to high order volumes.
- Orders placed after 10am Friday will be sent the following Monday.
- Dispatch of orders will not occur on a designated Public Holiday in Queensland, Australia.
- Orders addressed to a PO Box can ONLY be sent via Australia Post.
- A tracking number will be available once your order is out for delivery.
- Orders containing pre-order items will be held and shipped in full once the last item is available.
Once your order has been shipped, Smitten Bub Co. accepts no responsibility for loss, delivery delay or any damage to your package. This can be a result of a delay caused by our carrier that we do not have control over. We will however assist you as much as we can should an issue occur.
All orders will be delivered and marked with an Authority to Leave unless advised otherwise at checkout. Should you require your parcel to be delivered with a signature authority please email us directly at info@smittenbubco.com with your Full Name, Order Number & Shipping Address.
Smitten Bub Co. is not liable for parcels that show as delivered and go missing.
Shipping Protection
Shipping Protection is an optional service that covers your order against unexpected issues during transit, like damage, loss, or theft. If you choose to add this protection, it gives you peace of mind knowing that, should something happen to your package en route to your address, Smitten Bub Co. will replace or refund your items at no additional cost.
Shipping protection does not cover loss or damage casued to the parcel by the reciever.
Eco-Friendly Satchels
We aim to do our bit for the environment. Where possible we use satchels that are either 100% biodegradable and compostable or made from 80% recycled material.
If you have any further questions please don't hesitate in contacting our friendly team at info@smittenbubco.com
Do you ship worldwide?
Yes we ship worldwide.
Shipping for international orders will be calculated at checkout. It varies from country to country.
Do you offer gift wrapping?
We most certainly do! We package in a beautiful matte gift box with white tissue paper. Check out our Gift Wrapping page for more information.
What is the difference between a wrap and a swaddle?
A swaddle, a wrap, a receiving blanket.... all the same thing! All of our wraps and swaddles are suitable for newborns to at least 6 months.
What materials do you use for your swaddles?
We sell a range of different swaddle materials. Currently we have:
1. Cotton Lycra - 95% Cotton 5% Spandex
2. Bamboo Cotton - 70% Bamboo, 30% Cotton
Why Bamboo?
♡Soft as silk. Gentle on a baby's delicate skin, preventing irritation.
♡Breathable – helping to regulate baby’s body temperature, reducing the risk of overheating.
♡Hypoallergenic – resistant to allergens. Suitable for babies with sensitive skin.
♡ Antibacterial – natural antimicrobial properties, inhibiting the growth of fungi and bacteria..
♡Moisture-wicking – Keeping baby dry and comfortable.
♡Sustainable – An environmentally friendly choice. Fastest growing crop on the planet.
Why Organic Cotton?
♡Soft- Gentle on a baby's delicate skin, preventing irritation.
♡Breathability - Helping to regulate baby’s body temperature, reducing the risk of overheating.
♡Hypoallergenic - Less likely to cause allergies. Suitable for babies with sensitive skin.
♡ Environmental Friendly - Eco-friendly farming methods and less water.
♡Durable - High quality fibers, long lasting products.
How do I know what size Swaddle I should buy?
The sizing is completely up to you. Our baby swaddles range from 100cm x 100cm to 120cm x 120cm.
The smaller wraps are great for the newborn and early stages. Our Cotton Jersey and Organic Cotton swaddles do have a stretch in the fabric which is why they are produced at the smaller sizing, this allows for a nice and firm swaddle.
Our Muslin and Bamboo Cotton baby swaddles are our lighter fabrics and come in the larger 120 x 120cm sizing.
Remember - once you are done with swaddling your baby you can use them a multitude of ways. Pram covers, blanket, comforter, play blanket, nursing cover up & more.
Note: The sizing of the wraps may vary a little.
What is your return and refund policy?
At Smitten Bub Co. we want to make sure you are entirely happy with your purchase. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact our friendly team at info@smittenbubco.com. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For the full see our Returns and Exchange Policy.
Can I use more than one discount code per order?
No. Only one discount/offer is permitted per order. If you choose the 'Free Gift' options at checkout this is considered to be a discount/offer.
Pre-order information
Purchases containing pre-ordered items will be held and shipped in full once the last item is available.
How can I get in touch with you?
Please contact us via email at info@smittenbubco.com, our friendly team will be in touch as soon as possible.