Refund policy
At Smitten Bub Co. we want to make sure you are entirely happy with your purchase. We have a 30-day return policy, which means you have 30 days from the shipping date to request a return.
Return timeframe
- Returns (or exchanges) must be submitted and items returned within 30 days of your order being shipped.
Full-price purchases (no discount codes, bundles, sale items)
- You can request a full refund within 14 days of shipping.
- After 14 days, returns are only eligible for store credit.
Discounted, sale or bundle purchases (or if a discount code was used)
- You are only eligible for a store credit or exchange (same item, different size) if the item is in stock.
- If the item is out of stock, only store credit will be offered.
Customer responsibilities
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Returns process
To start a return, you can contact our friendly team at hello@smittenbubco.com. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that we do not offer a refund on change of mind, we will however offer you an exchange or store credit. Any questions, you can always contact us for any return question at hello@smittenbubco.com.
Faulty or damaged items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. hello@smittenbubco.com
Exceptions / non-returnable items
Unfortunately custom products (such as special orders or personalised items) are unable to be returned. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Important Legal Notice
Under Australian Consumer Law, customers are automatically entitled to a remedy (repair, replacement or refund) if a product fails to meet basic consumer guarantees - for example, if it’s faulty, unsafe or not as described. This policy doesn’t override those rights.
