Shipping Protection Terms & Conditions

If Shipping Protection is not selected upon placing your order, Smitten Bub Co. will not be held responsible for damaged or lost items.

Shipping Protection

Shipping Protection is an optional service that covers your order against unexpected issues during transit, like damage, loss, or theft. If you choose to add this protection, it gives you peace of mind knowing that, should something happen to your package en route to your address, Smitten Bub Co. will replace or refund your items at no additional cost.

Shipping protection does not cover loss or damage caused to the parcel by the reciever.

Shipping & Delivery Policy

  • We pack and ship orders each business day, with most orders being dispatched the within 2 business days from the date of order. Do however allow up to 3 business days for dispatch. Opt for one of our express services for a quick dispatch and reliable delivery should you require your order urgently.
  • Dispatch delays may occur during sale periods and product launches due to high order volumes.
  • Orders placed after 10am Friday will be sent the following Monday.
  • Dispatch of orders will not occur on a designated Public Holiday in Queensland, Australia.
  • Orders addressed to a PO Box can ONLY be sent via Australia Post. 
  • A tracking number will be available once your order is out for delivery. 
  • Orders containing pre-order items will be held and shipped in full once the last item is available.

​Once your order has been shipped, Smitten Bub Co. accepts no responsibility for loss, delivery delay or any damage to your package. This can be a result of a delay caused by our carrier that we do not have control over. We will however assist you as much as we can should an issue occur.

All orders will be delivered and marked with an Authority to Leave unless advised otherwise at checkout. Should you require your parcel to be delivered with a signature authority please email us directly at info@smittenbubco.com with your Full Name, Order Number & Shipping Address.
 
Smitten Bub Co. is not liable for parcels that show as delivered and go missing.